Collection & Recovery Officers

A Collection & Recovery Officer is responsible for collecting outstanding payments from customers and managing recovery of overdue accounts. The role focuses on minimizing bad debts while maintaining professional relationships with customers and ensuring compliance with company policies and legal guidelines.

Key Responsibilities:

• Follow up with customers for timely collection of pending payments and EMIs.
• Visit customers or contact them through calls and messages for recovery of dues.
• Negotiate repayment plans and settlements as per company policies.
• Maintain accurate records of collections, recoveries, and customer interactions.
• Identify high-risk and overdue accounts and prioritize recovery actions.
• Coordinate with branch, credit, and legal teams for escalated cases.
• Ensure recovery activities comply with legal, ethical, and regulatory standards.
• Prepare daily and monthly collection reports.
• Achieve assigned collection and recovery targets.

Required Skills & Qualifications:

• Intermediate / Bachelor’s degree in any discipline.
• Strong communication and negotiation skills.
• Ability to handle pressure and difficult customer situations professionally.
• Basic computer knowledge for reporting and record keeping.
• Willingness to travel locally for field collections.

Experience:

• Fresher or 1–4 years of experience in collections, recovery, or field operations (preferred).

Work Environment:

• Field-based role with frequent customer interaction and branch coordination.

Career Growth:

• Opportunities to grow into Senior Recovery Officer, Team Leader, or Collections Manager roles.