Branch Operations Manager

A Branch Operations Manager is responsible for overseeing the daily operations of a branch to ensure smooth functioning, operational efficiency, and high-quality customer service. The role involves managing staff, processes, compliance, and performance to achieve business and service objectives.

Key Responsibilities:

• Manage day-to-day branch operations, ensuring smooth workflow and service delivery.
• Supervise branch staff, allocate duties, and monitor performance and productivity.
• Ensure compliance with company policies, procedures, and regulatory guidelines.
• Handle operational issues, customer escalations, and service-related concerns.
• Monitor cash handling, documentation, inventory, and record maintenance.
• Coordinate with head office and other departments for operational support.
• Implement process improvements to enhance efficiency and customer satisfaction.
• Prepare operational reports, MIS, and performance summaries.
• Support branch business goals through effective operational planning.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Management, Finance, or related field.
• Strong leadership, organizational, and problem-solving skills.
• Knowledge of branch operations, compliance, and process management.
• Good communication skills and ability to manage teams.
• Basic computer skills and familiarity with ERP/CRM systems.

Experience:

• 3–7 years of experience in branch operations or supervisory roles (preferred).

Work Environment:

• Branch/office-based role with responsibility for staff and daily operations.

Career Growth:

• Opportunities to progress into Regional Operations Manager, Area Manager, or Senior Management roles.