Role Overview
A Collection Executive is responsible for recovering outstanding payments from customers, maintaining regular follow-ups, and ensuring timely collections while preserving positive customer relationships and complying with company policies.
Key Responsibilities
- Contact customers through phone calls, emails, and field visits regarding pending payments
- Follow up on overdue accounts and ensure timely recovery of outstanding dues
- Negotiate repayment plans and settlement agreements with customers
- Maintain accurate records of collections, customer interactions, and payment commitments
- Conduct field visits for payment collection and account verification when required
- Coordinate with finance and accounts teams to update payment records
- Resolve customer queries related to invoices, billing, and payment issues
- Monitor delinquent accounts and escalate high-risk cases to management
- Prepare daily, weekly, and monthly collection reports
- Achieve collection targets and support the reduction of overdue receivables
Required Skills
- Strong communication and negotiation skills
- Customer relationship and conflict-resolution abilities
- Target-oriented and result-driven approach
- Good documentation and record-keeping skills
- Basic computer knowledge (MS Excel, Email, CRM software)
- Ability to work independently and manage field assignments
Qualifications
- Minimum: 12th Pass or Graduate in any discipline
- Prior experience in collections, recovery, finance, banking, or customer service is preferred
- Valid driving license and two-wheeler preferred for field collection roles
Working Conditions
- Combination of office and field work
- Frequent customer interactions and follow-ups
- Target-based work environment
- Travel within Gangavathi and nearby villages/towns may be required
Preferred for Employers in Gangavathi
- Fluency in Kannada, Hindi, and basic English
- Familiarity with local areas and customer networks
- Strong interpersonal and relationship management skills
- Ability to handle challenging situations professionally
Salary Range (Gangavathi)
- Fresher: ₹10,000 – ₹15,000 per month
- Experienced (1–3 years): ₹15,000 – ₹25,000 per month
- Senior Collection Executive: ₹25,000 – ₹35,000+ per month
- Additional incentives may be offered based on collection performance and target achievement
Industries Hiring Collection Executives in Gangavathi
- Banks and Financial Institutions
- NBFCs (Non-Banking Financial Companies)
- Microfinance Organizations
- Insurance Companies
- Agricultural Finance Companies
- Retail Finance and Consumer Loan Providers
- Recovery and Collection Agencies
Job Category: Collection Executive
Job Type: Full Time
Job Location: Gangavati